Your Privacy Is Our Priority
Your personal information at bbj77 is stored with the highest level of security. This policy fully explains how we collect, use, and protect your information.
This Privacy Policy ("Policy") has been prepared on behalf of the bbj77 platform ("we", "our", "bbj77"). It explains what information we collect when you use our website, mobile app, or related services, how we use it, and how we keep it secure. By using bbj77's services, you are considered to have agreed to the terms of this Policy. Please read this Policy carefully.
1. Definitions and Applicability
In this Policy, "user" refers to any person who visits the bbj77 website, registers an account, or uses our services. "Personal information" refers to any information that can directly or indirectly identify you.
This Policy applies to the following:
- Accessing and browsing the bbj77 website
- Creating and registering a new account
- Using bbj77's gaming and betting services
- Financial transactions including deposits and withdrawals
- Receiving customer service and support
- Participating in promotions and claiming bonuses
2. What Information We Collect
bbj77 collects two types of information — information provided directly by you, and information collected automatically through your use of our services.
2.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address and mobile number
- Password (stored in encrypted form)
- National ID or passport details for identity verification
- bKash, Nagad, Rocket, Upay, or bank account details (for deposits and withdrawals)
- Messages and complaints sent to customer support
2.2 Information Collected Automatically
- IP address and device identification information
- Browser type and operating system
- Pages visited on the website and session duration
- Information collected from cookies and similar tracking technologies
- Gaming history and records of betting activity
- Transaction time, amount, and method
3. Purpose of Information Collection
bbj77 uses your information only for legitimate and relevant purposes. Those purposes are described in detail below:
- Account Management: To create, verify, and manage your account.
- Identity Verification and KYC: To confirm the user's age and identity; to prevent unauthorised access.
- Processing Financial Transactions: To securely complete deposit and withdrawal requests.
- Fraud and Money Laundering Prevention: To monitor and prevent suspicious activity.
- Customer Service: To resolve your questions, complaints, and support requests.
- Service Improvement: To analyse user experience and improve the platform.
- Bonuses and Promotions: To send you relevant offers (subject to your consent).
- Responsible Gaming: To identify problematic gaming behaviour and provide support.
Information Sharing and Security
4. Sharing Information with Third Parties
bbj77 does not sell your personal information or share it with irrelevant third parties. However, information may be disclosed in certain circumstances:
- Payment Processors: With bKash, Nagad, Rocket, Upay, and banking partners to complete transactions.
- Service Providers: Trusted partners who operate technical, analytical, or other services on our behalf — who work under strict confidentiality agreements.
- Legal Obligations: To comply with court orders, legal processes, or legitimate requests from government authorities.
- Fraud Prevention: To share necessary information with anti-money laundering and fraud detection agencies.
- Business Transfers: In the event of a merger, acquisition, or asset sale, while maintaining the same privacy protections.
5. Data Security Measures
bbj77 has put in place industry-standard technical and organisational measures to keep your information secure:
- SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
- Encrypted Storage: Sensitive data stored on our systems is kept in encrypted form.
- Access Controls: Only authorised staff can access the information they need.
- Regular Security Audits: Regular tests are conducted to identify and address system vulnerabilities.
- Two-Factor Authentication (2FA): An additional layer of security for your account.
- Data Minimisation: We collect only the information that is necessary — nothing more.
However, transmitting information over the internet is not completely secure. We take the utmost precautions, but we cannot guarantee complete security.
6. Data Retention Period
bbj77 retains your personal information only for as long as necessary. Retention periods are determined based on the following:
- Information is retained for as long as your account remains active.
- After account closure, information may be retained for as long as required to meet legal obligations.
- Records of financial transactions are retained for a minimum of five years.
- Information may be kept for a longer period if needed for dispute resolution or legal claims.
Once the specified period has ended, your information is securely deleted or permanently anonymised.
Your Rights and Cookie Policy
7. User Rights
As a bbj77 user, you have the following rights regarding your personal information:
- Right of Access: The right to know what information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances — though this may be limited where legal obligations exist.
- Right to Restrict Processing: The right to request that use of your information be limited for specific purposes.
- Right to Data Portability: The right to receive your information in an easily readable format.
- Right to Opt Out of Marketing Communications: The right to stop receiving promotional emails or messages at any time.
To exercise these rights, please contact bbj77's customer support. We will process your request as quickly as possible after verifying your identity.
8. Cookies and Tracking Technologies
bbj77's website uses cookies and similar tracking technologies. These are necessary to improve the user experience and ensure the functionality of our services.
Types of Cookies
- Essential Cookies: Required to maintain login sessions and for security — these cannot be disabled.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To analyse and improve website usage — using anonymous data.
- Marketing Cookies: To show you relevant ads based on your interests — only active if you give your consent.
You can control or delete non-essential cookies through your browser settings. However, disabling certain cookies may limit some functionality of the website.
9. International Data Transfers
bbj77 may use servers and partners in various locations around the world to provide services to users in Bangladesh. When your information is transferred outside Bangladesh, we ensure that:
- The destination country complies with adequate data protection laws, or
- The receiving party is contractually bound to us to ensure the same standard of protection as this Policy.
Encryption is always used for international data transfers, and no compromise is made on the confidentiality of your information.
Special Provisions and Policy Changes
10. Protection of Minors
bbj77 provides services only to those aged 21 or above. We do not knowingly collect information from minors. If we learn that a minor has used our platform, we will immediately close that account and delete the associated information.
For age verification, we collect date of birth and ID details at the time of registration. Additional documents may be requested if there is any doubt.
11. Responsible Gaming and Use of Information
bbj77 prioritises responsible gaming. To this end, we analyse users' gaming behaviour and proactively provide support when problematic patterns are identified. Information used in this analysis is used solely for your wellbeing and is not shared with third parties.
To learn more about responsible gaming, visit our Responsible Gaming page.
12. Changes to the Privacy Policy
bbj77 reserves the right to update or amend this Privacy Policy at any time. For significant changes, we will notify you in the following ways:
- Sending a notification to your registered email address
- Displaying a notice or banner on the website
- Noting the effective date of the updated policy at the top of the page
If you continue using bbj77 after any changes, you will be considered to have agreed to the updated Policy. We recommend visiting this page regularly.
13. Related Policies and Information
This Privacy Policy should be read together with bbj77's other legal documents. Relevant pages:
- Terms and Conditions — General rules for using the service
- Responsible Gaming — Safe gaming guidelines and support
- About Us — Introduction to the bbj77 platform
- FAQ — Answers to common questions
Contact Us
Privacy Enquiries
For any questions, requests, or complaints regarding your personal information, please contact our dedicated support team. We are ready to assist you in English 24 hours a day, 7 days a week.
[email protected]24/7 Live Chat Support (in Bengali)
Quick Information
- Data deletion requests are processed within a maximum of 30 working days.
- Data access requests will receive a response within 15 working days.
- Opt out of email marketing at any time.